In order to facilitate the use of the municipal e-Office, and given the ongoing compatibility issues with different browser versions and Java application versions, we have decided to implement the Autofirma component to enable electronic signatures in the municipal e-Office.
Autofirma is an electronic signature application developed by the Ministry of Finance and Public Administrations. It is executed from the browser (after being installed on the user's computer). Therefore, prior installation is necessary to carry out procedures in the municipal e-Office. To perform electronic signatures on this website, you must have AutoFirma installed on your device. Download the application.
All citizens and legal entities who choose to interact with the City Council via the Internet and possess a recognized digital certificate.
Check the identification systems section of the e-Office.
INTERNET EXPLORER
To import a certificate in Internet Explorer, follow these steps:
Go to the Tools menu - Internet Options - Content - Certificates. The "Personal" tab (default) displays a screen with a list of personal certificates installed in our browser.
Click the "Import" button, and a wizard will appear to guide you through the certificate import process. Click the "Next" button, then browse to select the file path and name of the certificate you want to import, and click "Next".
In the next window, you will be asked for the password protecting the file. Enter it and check the box "Mark the private key as exportable" so that you can re-export the certificate with its private key and "Enable secure protection...". Click "Next".You will then be asked where to place the imported certificate. Leave the default option selected, then click "Next" and "Finish". If you want to set a password for your certificate, click "Security Level" to set it to high. Assign a password and confirm it. Click finish, and you will be asked to enter the password again. Complete the wizard.
If everything is correct, a message will appear informing you that the certificate has been successfully imported.
FIREFOX
Go to the certificate store in Mozilla Firefox:
Tools menu / Options / Privacy & Security / Certificates / "View Certificates" button, "Your Certificates" tab.
"Your security certificate(s) and private key(s) have been successfully restored."
The electronic register is similar to in-person registration. Citizens can submit documents to the City Council through this register without wasting time on travel and waiting.
Select the procedure you wish to carry out and check if it can be submitted through the Electronic Register. Fill in the required information on the form and attach any necessary documents to ensure the City Council can process it as quickly as possible. Once the procedure is completed, a submission receipt will be issued, which you can download and/or print.
The electronic register operates 24 hours a day, 365 days a year, except for interruptions necessary for technical reasons, which will be reported in the Service Interruptions section.
The City Council’s Electronic Register is governed, for deadline computation purposes, by the official date and time of the electronic headquarters. Regarding the computation of deadlines in business or calendar days, and concerning compliance deadlines for users, the following applies:
To use the Electronic Register, you must use one of the Identification Systems established in the Electronic Headquarters. In addition, you must take into account the technical requirements and recommendations listed on the Technical Requirements page.
Article 41.1 of Law 39/2015 on the Common Administrative Procedure of Public Administrations establishes the preferential nature of notifications by electronic means. In any case, they will be carried out in this way when the interested party is obliged to receive them through this channel.
Therefore, for those interested parties who are not obliged, electronic notification is voluntary. Individuals may decide and inform the City Council at any time whether subsequent notifications should be made electronically or not.
According to Article 43.1 of the same regulation, electronic notification must be carried out through the Electronic Headquarters portal, both for accessing electronic notifications from procedures voluntarily subscribed to and for those where electronic notification is mandatory.
In the case of users required by Art. 14.2 of Law 39/2015 on the Common Administrative Procedure of Public Administrations, this will be the means of notification used, due to the obligation to interact electronically with Public Administrations.
This service complies with the highest guarantees of confidentiality, authenticity, and privacy to ensure the identity of participants and the security of communications.
Each time an electronic notification is made available, the City Council will send an informational email to the email address you provided. Please note that this email is for informational purposes only.
Regularly check your Electronic Notification Mailbox to verify if a new notification has been made available. Do not let more than 10 calendar days pass, as the regulatory framework establishes this period for you to access the notification. Otherwise, after this period, the City Council will consider that you have rejected the notification, and the act will be considered notified in all respects unless a technical or material impossibility of access is verified ex officio or at the request of the interested party.
In the mailbox, you can accept or reject new notifications. At that moment, the individual or legal entity will be considered notified and will be able to consult previously accepted or rejected notifications.
The acceptance or rejection of the notification will result in the issuance of the corresponding acknowledgment of receipt.
There are several ways to subscribe or unsubscribe from the electronic notification service.
1.- From the request "Subscription or unsubscription from electronic notifications"
We can choose 3 options:
2.- From the procedure itself
During the processing, the notification method is chosen.
You can check the status of your notifications from the "Electronic Notifications Mailbox" service.
To learn more about how to use this service, click here.
You can check and modify your contact details from the "Personal Data" service in the "My Data" menu.
To learn more about this service, click here.
You can check information regarding your entry and exit records from the "Registry Entries" service in the "My Data" menu.
You can check information regarding your files from the "Files" service in the "My Data" menu.
You can obtain a certificate of residence from the "Population Registry Data" service in the "My Data" menu.
You can check information regarding your pending and paid bills from the "Bills" service in the "My Data" menu.
You can check information regarding your settlements from the "Settlements" service in the "My Data" menu.
You can pay a bill from the "Bills" service in the "My Data" menu.
You can pay a settlement from the "Settlements" service in the "My Data" menu.
You can consult the information related to your Tax Objects from the "Tax Objects" service in the "My Data" menu.
The tax calendar is the schedule that indicates the dates on which taxpayers can carry out procedures, consult data, or submit documents and make the payments required according to their activity and economic situation. Tax calendars usually include the dates to remember for fulfilling our tax obligations with the City Council.
You can check the tax calendar from the "Tax Calendar" service in the "My Data" menu.
You can pay a bill from the "Tax Calendar" service in the "My Data" menu.
This City Council service allows citizens to check at any time the availability of documents automatically generated from the electronic headquarters.
You can check your documents from the "Documents" service in the "My Data" menu.
This City Council service allows citizens to sign documents that the City Council has sent them.
You can access it from the "Signature Portal" service in the "My Data" menu.
The electronic notice board allows replacing or complementing the publication on the traditional notice board, with all guarantees, as it is possible to sign and seal documents electronically to ensure the publication date and their immutability over time.
This facilitates access to information, as citizens can consult the electronic notice board via the internet, avoiding travel and making it much easier and more convenient to locate documents.
All documents electronically signed in the application include a Secure Verification Code (CSV) automatically generated.
Thus, when a paper copy is printed, this code acts as a "locator" of the document within the City Council's electronic file, granting the paper document the status of an authentic copy for all legal purposes.
If a citizen or another Administration receives the paper copy, they can verify the authenticity of the document very easily.
You can access this service from the "Document Validation" option in the "Procedures" menu.